Refund policy

Returns & Refunds

Please contact support@novimotion.com within 15 days of receiving your order to request a return. Include your order number and the items you wish to return.

Return eligibility

For a change-of-mind or sizing return, items must be unworn, unwashed, and in their original condition, with any original tags and packaging. Items damaged through normal wear and tear, personalized items, and special-order items are not eligible for change-of-mind returns. This does not limit your rights if an item arrives defective or incorrect.

How to return

Contact us before sending anything back. We will provide the applicable return instructions and return address. Do not send returns to the address on the parcel or our business address unless we instruct you to do so. Keep proof of postage and use a trackable service.

Customers pay return postage for change-of-mind or sizing returns. We do not charge a restocking fee. If we sent an incorrect or defective item, we will arrange an appropriate resolution and cover any required return postage.

Damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is damaged, defective, or incorrect. Include photographs of the item and packaging so we can help resolve the issue.

Refunds and exchanges

We will notify you after the returned item has been received and inspected. Approved refunds are issued to the original payment method. Your payment provider may take additional time to post the refund. For a different size or color, contact us first so we can advise on current availability and the return process.

Cancellations

Contact us as soon as possible to request cancellation. We may be unable to cancel an order once processing has begun. If your order has shipped, the return policy applies. If we cannot supply an item, we will refund that item.